Advancing PACE Program Excellence –
At All Stages
Senior care can be complex, challenging even experienced teams and care providers. To help you achieve the triple goals of satisfied participants, quality outcomes, and cost-effectiveness, we provide:
Our seniors deserve all we can provide in the way of independence, health, support, and dignity. Their needs can be ever-changing and complex, challenging even the most experienced and dedicated teams and care providers.
At Senior Pathways, we embrace that reality. Founded in 2018 on 30 years’ experience in senior services and care, our firm includes a team of consultants prepared to guide and support your PACE programs at every stage. We bring a person-centered, outcomes-based approach to some of the most demanding areas and complex processes in today’s health care.
Everything we do is tailored to you, your patients, your market, and your needs. Whether you are seeking to enter the services market, turn around program performance, or mentor new leadership, we can help.
Mary M. Austin – Principal Consultant
For over 30 years, I’ve forged a career in senior services as a Registered Nurse, executive, educator, and consultant. I’m dedicated to making a difference for PACE programs and operators as well as for seniors and their families. I am passionate about serving the under-served as well as supporting those who serve them.
Throughout my career, I have cultivated and maintained a collaborative, people-driven approach to the often difficult and heart-wrenching decisions faced by the elderly, their caregivers, and their families.
I approach my operations work with the same mentality, helping to found new programs as well as lead program turnarounds, advance interdisciplinary team development, and foster other operational successes.
I focus unwaveringly on the triple goals of satisfied participants, quality outcomes, and cost-effectiveness. Whatever the challenge, I meet it creatively, efficiently, and compassionately. I want to be your trusted advisor, someone who knows you and works with you to provide exactly what you need. As a professional partner, I also collaborate with consulting agencies that will benefit from my operations expertise. Want to talk to someone who really understands? Let’s connect.
Click Here To Learn More About Mary’s Background
The Senior Pathways Team
Put our ‘boots on the ground’ experience and leadership acumen to work to support your mission – and your success. We help programs implement and fine-tune systems and processes, as well as hire and develop the right interdisciplinary team (IDT). Together we’ll take a positive, practical approach to strengthening your day-to-day operations so your program can grow faster. We can help you!
Business Development Consultant
I’ve spent the majority of my 25-year career in leadership roles for national health plans serving in business development, provider contracting, managed care finance, and strategic account development. This varied experience uniquely qualifies me to grasp the complexities that consumers and plans grapple with when making health plans decisions.
In 2017 I began working for the largest PACE program in the country and quickly realized that PACE was the true whole-person approach to managed care. I’m extremely excited to partner Senior Pathways to engage with PACE organizations that desire to expand this program, bringing PACE to as many participants as possible.
I take a consultative approach to problem solving, working to understand my clients’ goals, resources and needs. Through critical thinking and analytical insight, I endeavor to establish customer trust and employee accountability while improving processes and protocols. My over-arching goal is to break down barriers to allow seniors, care givers and health plans to effectively manage their health care and well-being.
I received my MBA from Tulane University, and her BA in Finance from the University of Louisiana at Lafayette. Currently I live in Colorado with my family, enjoying the beauty and adventure of the Rocky Mountains.
PACE and the IDT
Struggling financially? Not making budget? Facing utilization issues or a need for IDT training and support? Let us help.
In the PACE model, cost and quality outcomes are linked through the decisions of the program’s interdisciplinary team (IDT). The IDT provides and coordinates care in collaboration with the senior and his or her family. A PACE program cannot be successful unless the IDT is successful. The Senior Pathways team has many years of experience in PACE and is committed to promoting quality, satisfaction and cost effectiveness by supporting PACE IDTs as they carry out their important work.