Focused on People,
Driven by Mission
Results-oriented PACE Development and Consulting
“I have worked closely with Mary Austin over the past 4 years on improving the operations of a large organization operating PACE programs so that they can grow efficiently. With Mary’s substantial experience in running PACE operations as well as running other types of operations, she quickly gains rapid insight into needed areas of improvement in communications and operations. With Mary’s clinical background, she also provides exceptionally strong live insights into the effective operations of an Interdisciplinary Team. Most importantly, Mary can quickly gain the trust of managers and leaders and move the PACE organization in the right direction.”Jade GongJade Gong and Associates, LLC
“Mary Austin combines the rare abilities of knowledge and communication. Over the ten years I have known and worked with Mary, I know her to be very strong advocate of and extremely knowledgeable about PACE programs, from initiation through ownership changes and other challenges, regulatory surveys and rescue operations. Mary is an amazing educator, with a wide variety of knowledge base, from long term care to community based services, gerontology, dementia, and nursing essentials. Her patience, calm demeanor and straight-forward approach to stressful situations make her a great mentor and colleague.”Brenda Decker, MSW, NHAVice President of Residential Services, Abramson Center for Jewish Life
“The Senior Pathways team was instrumental in the start-up days of our PACE program. Their team came during a difficult transition period and their expertise and guidance was instrumental in our success. They really kept us focused on building census and quality improvement. We all especially appreciated their hands-on approach and willingness to do “whatever it takes.” Their passion for PACE comes through in all they do.”Executive DirectorPACE program opened in 2017
Making A Difference By Being Dedicated To Your Success
In all phases of PACE operations – from start up through continued growth – you make a daily difference in the lives of those you serve. We are dedicated to being there with you, drawing on our many years of experience in PACE, senior services and health care. We believe the driving forces behind both your cost and quality outcomes include the right program operations and the right team. We bring compassionate, outcomes-based consulting and support, from start-up and operations to team and leadership development – to create the very best results for your participants and your program.
We handle all aspects of program development and consultation, from exploring feasibility and handling the state and federal application process, to ensuring you stay on track during expansion, surveying, and more. We apply proven quality improvement techniques to enhance your operations and participant satisfaction.
Quality outcomes, cost effectiveness and participant satisfaction mark your success. We are dedicated to bringing these together as you continue to make a difference every day.